Red Cross Helpline

To provide the most appropriate help to those in need, the Red Cross offers its Social Helpline to the general public and professionals. 

The Helpline can help and support you in the following areas: 

• accomodation
• immigration 
• family 
• other sensitive topics such as family conflicts, job loss, financial and psychological problems

La Helpline from the Red Cross can be contacted to obtain additional help from the Social Offices. 

The Social Helpline service, which can be reached via the hotline 2755, was set up to offer the general public – as well as professionals – optimal assistance and guidance in the social, children’s, youth and humanitarian fields.

Two social workers take care of:

• The call for help and assistance;
• Punctual and professional information on a social problem;
• Calls with the aim of being directed to the most appropriate existing help;
• Situations requiring access to specialized professionals;
• Calls from social network professionals requesting information or consultation;
• Social and vital emergency calls.

Text source: https://www.croix-rouge.lu/en/service/social-helpline-to-meet-all-needs/ 

Address 

13, rue de Bragance 

L- 1255 Luxembourg 

Phone number 

T. : 2755 

From Monday to Friday betweem 7 am and 6 pm (calls are anonymous) 

E-Mail

helpline.sociale@croix-rouge.lu 

Website 

 https://www.croix-rouge.lu/en/service/social-helpline-to-meet-all-needs/